trip.expert
AI-Powered Hospitality

Your guests speak 50+ languages. Now your concierge does too.

Stop repeating yourself. Set up once, and your guests get instant, accurate answers — in their own language.

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Modern hotel lobby with warm lighting

AI Concierge

Sound familiar? You answer these 20 times a day.

These questions come in French, Korean, Arabic, Portuguese — and your guests expect answers now, not when you're free. That's hours of your day, gone.

Check-in & checkout

  • “What time is check-in?”
  • “Can I store luggage?”
  • “Is early check-in possible?”

Directions & transport

  • “How do I get from the airport?”
  • “Where's the nearest metro?”
  • “Can you call me a taxi?”

Policies & services

  • “Is breakfast included?”
  • “What's the Wi-Fi password?”
  • “Do you allow pets?”
Hotel reception area

Three steps. Ten minutes.
Zero tech skills.

1. Paste what you know

Provide your property info — check-in times, house rules, directions… plain text, any language. Done in minutes.

2. AI does the heavy lifting

Our AI reads your text and creates ready-to-use Q&A pairs automatically. Review, refine, and update whenever you want.

3. Go live instantly

Grab your QR code and chat link. Print it for the lobby, drop it in booking confirmations, or share it on WhatsApp.

Built for small properties. Priced for small properties.

50+ languages, zero translating

Write your info in one language. Guests ask and get answers in theirs — from Japanese to Arabic. You never translate a word.

Paste once, answer forever

Drop in your property info and AI turns it into a knowledge base. No decision trees, no coding, no chatbot builder.

Answers in seconds, 24/7

3 AM check-in question? Handled. Guests get accurate responses instantly — even when you're asleep.

Never miss what matters

Complaints, booking requests, or questions the bot can't answer — you get a Telegram alert so you can step in fast.

Sounds like you, not a robot

Choose a tone — warm, professional, luxury, trendy, or minimal — set your own welcome message, and the chatbot feels like part of your team.

Know what guests really want

See every question guests ask, discover knowledge gaps, and track usage — so you can keep improving.

Simple pricing. No surprises.

Try everything free for 14 days. No credit card.

Standard
€49 /month

excl. VAT

For a single property

  • About 1,500 guest conversations/month
  • 50+ languages
  • AI-generated Q&A
  • QR codes & chat links
  • Your branding & tone
  • Telegram notifications & analytics
Pro
€99 /month

excl. VAT

For busy or multiple properties

Everything in Standard, plus:

  • About 4,500 guest conversations/month
  • Multiple AI assistants
  • Priority support
Enterprise
Let's talk

For groups & chains

Everything in Pro, plus:

  • Capacity matched to your volume
  • Onboarding support for your team
  • Custom terms & invoicing

Monthly billing — no annual commitment. No credit card required for the trial. No setup fees. Cancel anytime.

Subscriptions renew on the 1st of each month. If you subscribe part-way through a month you pay for the full month at checkout, and your first renewal is reduced by a credit for the days you did not use.

Loved by hospitality owners

“

We used to answer the same questions over and over. Now the chatbot handles 80% of guest inquiries and our front desk can focus on what matters.

Maria L.

Maria L.

Boutique Hotel, Barcelona

“

Setup took 10 minutes. Our guests love that they can ask questions in their own language at 3 AM. Five stars from us.

Thomas K.

Thomas K.

Hostel, Prague

“

I was skeptical about AI chatbots but trip.expert actually sounds like me. Guests think they’re talking to a real person.

Sophie N.

Sophie N.

Guest House, Lisbon

Frequently asked questions

Is this right for my type of property?
If you have guests who ask questions, yes. Hotels, hostels, guest houses, B&Bs, vacation rentals — trip.expert works for all of them.
What languages are supported?
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai and more — 50+ languages and growing.
Do I need technical skills to set this up?
None at all. If you can write an email, you can set up trip.expert. Most owners go live in under 15 minutes.
Can I have multiple chatbots?
Absolutely. Create separate chatbots for different properties or purposes — each with its own knowledge, tone, and branding. All included in the price.
What happens after the free trial?
The trial runs for 14 days from the day you sign up — no credit card needed. After that your assistant pauses until you subscribe: guests are directed to a contact form instead, so you still receive their messages. Your knowledge base and settings are kept, so subscribing later picks up exactly where you left off.
What counts as a conversation?
One guest chatting with your assistant — typically around seven messages back and forth. The monthly figures on each plan are far more than a small property typically needs, and we'll always talk to you before anything changes.
What if the chatbot can't answer a question?
It gracefully lets the guest know and offers a contact form so they can reach you directly. You get a Telegram notification so nothing falls through the cracks.
Can I embed the chatbot on my own website?
Yes — just paste one line of code and a floating chat button appears on your site. Your webmaster can customize its position and color. You’ll find the ready-to-use snippet in your dashboard.
Is my data safe? What about GDPR?
Your data is stored securely in the EU. We do not share guest conversations with third parties. For full details, see our Privacy Policy.

Ready to transform your
guest experience?

Join hundreds of property owners who are saving time and delighting guests with Trip.Expert.

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